Refund & Returns Policy

  • This return policy applies to DAB Pumps purchased through Profusion H2O.
  • Proof of purchase (invoice or order confirmation) is required for all returns.
  1. Cooling-Off Period (CPA)
  • Customers may return DAB Pumps within 7 days of delivery if the purchase was made online.
  • The product must be:
    • Unused and uninstalled
    • In its original packaging
    • In a resaleable condition

Return shipping costs are the responsibility of the customer unless the item is de·  a DAB Pump is defective or fails under normal use, customers may return it within 6 months of delivery, in line with the CPA.

  • Profusion H2O will, at its discretion:
    • Repair the product
    • Replace the product
    • Issue a refund
  • All defective products are subject to technical inspection and testing by DAB or an authorised service agent before approval.
    • fictive or incorrect.
  1. Warranty Claims
  • DAB Pumps are covered by the manufacturer’s warranty, subject to DAB’s terms and conditions.
  • Warranty does not cover:
    • Incorrect installation
    • Dry running or lack of water
    • Electrical faults due to improper supply
    • Normal wear and tear
    • Damage caused by misuse, negligence, or unauthorised repairs
  • Installation by a qualified technician may be required to validate warranty claims.
  1. Non-Returnable Items
  • The following items are not eligible for return:
    • Pumps that have been installed or used
    • Products damaged due to improper installation or operation
    • Special-order or customised items (unless defective)
  1. Return Process
  • All returns must be approved in advance.
  • To request a return, contact Profusion H2O with:
    • Order number
    • Description of the issue
    • Photos or videos (where applicable)
  • Unauthorized returns will not be accepted.
  1. Refunds
  • Approved refunds will be processed within a reasonable time after inspection.
  • Refunds will be issued using the original payment method, unless otherwise agreed.
  • Returns & Refunds Policy – DAB Pumps
  • This Returns & Refunds Policy applies to all DAB Pumps purchased from Profusion H2O via our website and is governed by the Consumer Protection Act, 68 of 2008 (CPA), Republic of South Africa.
  1. General Conditions
  • All returns are subject to prior authorisation by Profusion H2O.
  • Proof of purchase is mandatory.
  • Products returned without approval will be rejected.
  • Risk and cost of return shipping remain with the customer unless the return is due to Profusion H2O’s error or a confirmed product defect.
  1. Cooling-Off Returns (Online Sales Only)
  • In accordance with Section 44 of the CPA, customers may cancel an online purchase within 7 (seven) days of delivery.
  • The product must be:
    • Unused, uninstalled, and unmodified
    • In original packaging with all accessories and documentation
    • In a condition suitable for resale
  • Installation, electrical connection, or operation of the pump will invalidate the cooling-off return right.
  • Return courier costs are payable by the customer.
  1. Defective Products (CPA – Section 56)
  • If a DAB Pump is found to be defective within 6 (six) months of delivery, the customer may return the product for assessment.
  • Profusion H2O reserves the right to submit the product for technical evaluation by DAB or an authorised service centre.
  • Upon confirmation of a manufacturing defect, Profusion H2O will, at its discretion:
    • Repair the product
    • Replace the product
    • Refund the purchase price
  • Products that fail due to non-manufacturing causes will be returned to the customer at their cost.
  1. Warranty Claims
  • DAB Pumps are covered by the manufacturer’s warranty, subject to DAB’s terms and conditions.
  • Warranty claims are subject to inspection and may require proof of professional installation.
  • Warranty excludes failures resulting from:
    • Incorrect installation or commissioning
    • Dry running, insufficient water supply, or cavitation
    • Electrical faults, voltage irregularities, or incorrect power supply
    • Improper application, misuse, or negligence
    • Unauthorised modifications or repairs
    • Normal wear and tear
  1. Excluded Returns

The following items are not eligible for return or refund:

  • Pumps that have been installed, used, or electrically connected
  • Products damaged by incorrect handling, storage, or installation
  • Special-order, project-specific, or customised products (unless defective)
  1. Return Procedure
  • To request a return, customers must contact Profusion H2O with:
    • Order number
    • Description of the issue
    • Supporting photos or videos where applicable
  • Returns sent without approval or adequate documentation will not be accepted
  1. Refund Processing
  • Approved refunds will be processed after inspection and confirmation.
  • Refunds will be issued via the original payment method, unless otherwise agreed.
  • Processing times may vary depending on inspection outcomes and manufacturer feedback.
  1. Limitation of Liability
  • Profusion H2O shall not be liable for:
    • Installation costs
    • Removal costs
    • Consequential, indirect, or economic losses arising from product failure
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