Everything You Need to Know About Our Water Backup Systems & Services
HAVE A QUESTION??
We are here to answer!
Where do you offer your services?
Profusion H2O primarily operates in Krugersdorp, Johannesburg North, Randburg, Fourways, and Sandton. However, we’re happy to assist clients in surrounding areas as well. If you're located outside these zones, feel free to reach out — we’ll do our best to accommodate your location.
Do you offer free consultations or site visits?
We do. We’ll come to your property, assess your requirements, and provide a detailed, obligation-free quote — completely free. A R350 call-out fee only applies if you choose not to proceed after consultation.
Do you offer payment options?
Yes, we use the trusted Payflex payment option. You pay only 25% upfront, and the rest over 6 weeks in 3 equal payments. What makes it great is that you don't pay any interest or additional fees.
Is Payflex safe and easy to use?
Yes! You’ll get approved instantly with just your ID and card details. Payflex is used by thousands of businesses across South-Africa and the globe.
Is Payflex available for all services?
Yes, it’s available for all our water backup system services.
What services does Profusion H2O provide?
At Profusion H2O, we specialize in custom-designed water backup systems, water pump installations, filtration systems, and full installation services. We also offer maintenance, repairs, consultations, and after-sales support — everything you need for a complete water solution.
What types of water systems do you install?
We install residential and commercial water backup systems, JoJo tanks, water pumps (including the Dab Min Max range), filtration systems, and smart control setups.
Do you offer maintenance after installation?
Yes. We provide ongoing support, maintenance, and repairs for all installed systems. Whether it's a filter replacement or a performance check, our team is available to ensure your system continues running smoothly.
Are your systems compliant with local water regulations?
Absolutely. We stay up to date with municipal water regulations and ensure every installation meets local compliance standards. We're committed to providing responsible and sustainable water solutions.
Do you assist with upgrades or expansions?
Yes. If your water needs change, we can help you expand or upgrade your current system. Whether it’s adding a second tank, installing a larger pump, or integrating smarter controls — we’ll guide you through it.
Do you offer package deals?
Yes — we offer 3 core packages (2500L, 5000L, and 20,000L) with everything you need included.
Can I request a customised water backup quote?
Absolutely. If our standard packages don’t suit your needs, we’ll create a personalised solution. Contact us via WhatsApp or call, and we’ll recommend a setup based on your water usage, layout, and budget.
What happens if I need help after installation?
You’ll speak directly to the owner — not a call centre. We pride ourselves on after-installation support and are available for any questions, issues, or checkups you may need. The same service you received before installation continues afterward.
Do you install for both homes and businesses?
Yes. We install for residential and commercial properties, whether you need a compact system for daily use or a high-capacity setup for larger-scale operations.
Is the installation neat and professional?
Absolutely. We take pride in clean, tidy installations and always clean up before leaving your property.
Do you offer custom plumbing layouts?
Yes. Every site is different, and we customise your plumbing layout to ensure optimal performance and minimal disruption.
