At Profusion, we strive to provide high-quality products and ensure customer satisfaction. However, we understand that issues may arise. Please review our returns policy below:

30-Day Replacement Policy:

• We offer a 30-day replacement guarantee for products with mechanical errors.
• This policy applies strictly to mechanical faults and does not cover electrical issues.
• The 30-day period begins from the date of purchase.

Eligibility for Replacement:

• The product must be returned in its original packaging.
• Proof of purchase (such as a receipt or invoice) is required to process the replacement.
• Mechanical errors must be verified by our team before a replacement is approved.

Non-Eligible Products:

• Items that show signs of misuse, tampering, or damage caused by factors other than mechanical faults will not be eligible for replacement.
• Products with electrical issues are not covered under this policy.

How to Initiate a Return:

• To initiate a return, please contact us at +27 76 471 5777 or info@profusionh2o.co.za.
• Once your return is approved, instructions will be provided on how to return the product.

For further assistance or questions about our returns policy, feel free to reach out to us at +27 76 471 5777 or info@profusionh2o.co.za.